A non-refundable 20% deposit of the full price of the trip cost is required to confirm your booking. In the event that you cancel your booking we will endeavor to find a replacement booking in which case you will be refunded your deposit less any transfer fees or other expenses. However, there is never any guarantee in advance we can find a suitable replacement, so please take necessary precautions to protect yourself (see travel insurance for more information).
In the event that a trip must be moved or cancelled due to Sumatran Surfariis operational reasons and a suitable alternative cannot be arranged, the deposit and final payment if applicable will be refunded in its total amount.
The balance of your trip must be paid 60 days before your departure date.
Within 60 days of the departure date, 100% of payments are non refundable.
If a guest is part of a larger party, which has held a boat trip exclusively and cancels his/her trip within 60 days of departure date without paying his/her final balance, the remaining guests of the exclusive party are responsible for paying the remaining balance of the canceled guest.
Posted in: TERMS & CONDITIONS